Policies

Payment

  • Full payment is due within 24 hours after sale. Payment can be made through PayPal, or check. You do not need to have a PayPal account to use PayPal.

Shipping

  • We ship ready-made items within 1-5 business days.
  • Hero Bags shipping time varies depending on the waitlist.
  • All items over 13 ozs are shipped USPS Priority Mail (3-5 days).
  • Items less than 13 oz, are shipped USPS First class mail.
  • R2R Designs is not responsible for any lost, late or damaged shipments.

Custom orders (Not Including Hero Bags)

  • All quotes given on custom orders are estimates and final price maybe higher or lower depending on actual material costs and time to create item. We strive to make the quote as accurate as possible, but it is still just an estimate.

Refunds and Exchanges

  • No refunds or exchanges on Hero Bags and other custom items once we receive your order and/or uniform. Every effort will be made to resolve any issues that a customer may have while waiting on a item or after item is received.
  • If you are not satisfied with a ready-made item, we will exchange your item(s) or refund your money (minus shipping costs) up to 7 days after you received your item. You will be responsible for returning items in their original condition as well as return shipping costs. Refund will be issued after item is received by R2R Deseigns.

Warranty and Repairs

  • All Hero Bags fall under a limited one year warranty.
  • Any default in craftsmanship or mistake on our part will be fixed at no cost. The customer is responsible for shipping back to R2R Designs.
  • R2R Designs retains the right to void a warranty as sees fit.
  • Any damage to the item when sent back to R2R Designs due to custom not packing the item properly voids the warranty.
  • We are able to repair items outside of the warranty but will be done at the cost of the customer.

Copyright

  • Please do not ask us to copy the work of another designer to create your Hero bag or other items. We will not do this!
  • All images, text, R2R Designs logo appearing on this website are property of R2R Designs. They may not be used elsewhere without permission.
  • Rags to Riches Designs, R2R Designs and the R2R Logo are registered trademarks of R2R Designs (Margaret Doyle and Tiffanie Holt)

Privacy

  • We will not share, sell, rent or trade any personal customer information under any circumstances.  Information collected is used only to communicate with the customer during their order and for the purposes of order fulfillment.

NOTE

  • This is not a licensed United States Military product. It is however, hand-crafted from licensed United Sates Military fabric.
  • We are not affiliated with or sponsored by the United States Military.
  • Using the military camouflage uniform tops to make a purse falls under the “first sale doctrine”.
  • Once the work is lawfully sold or even transferred gratuitously, the copyright/trademark owner’s interest in the material object in which the copyrighted/trademark work is embodied is exhausted. The owner of the material object can then dispose of it as he sees fit. Thus, one who buys a uniform is entitled to resell it, rent it, give it away, or destroy it.
  • Prices are subject to change at any time.