We realize that when we take orders every time there are so many of our loyal fans that do not get their Hero Bag and it just breaks our hearts. Because of you we have grown into something much larger than we could have imagined. So as our business grows we have to grow with it and make changes when and where we can. So with that said, R2R Designs is shifting how we do business in order to create more Hero Bags in a timely manner for our customers.
On May 1st we will no longer be taking orders for items other than Hero Bags and Regatta Totes. Burp Cloths, Onsies, Key Chains, Wine bags etc. will only be available in our ETSY Shop in a ready made capacity. We are doing this to cater to the very high demand we have for our Hero Bags.
Starting in June we will be shifting how we take Hero Bag orders. At that time we will institute a WAIT LIST. To get on the WAIT LIST you will place your order on our website and use the coupon code WAITLIST (No Payment will be accepted at this time). Once your order is received you will be added to the WAIT LIST. Starting in September we will begin pulling and creating Hero Bags from the waitlist. We will email the next person on the wait list one month prior to when we are ready to work on their bag. The customer will be emailed an invoice and then will have 1 week to pay for their bag and send in their uniform. If you choose to take your name off the waitlist, then you will have 24 hours to do so. That way we can notify the next person on the waitlist. We predict the wait from the time the invoice is sent till the bag is shipped will be 6-8 weeks.
This process will allow us to better manage our time with the time it takes to make each individual Hero Bag, and therefore produce more bags each year than in the past. The WAIT LIST will OPEN on June 2nd at 8pm EST. We feel that this will give everyone an equal opportunity to be on the top of the list.
We love and appreciate each and every one of you and your patience while we make this change to make more Hero Bags for you. Thank you for your support!
Please email Maggie if you have any questions! Complete details can be found here.